Frequently Asked Questions

Start with what your skin is telling you. Fine lines, dryness, dullness, loss of firmness, pigmentation, sensitivity and hormonal changes can all require different support.

Our Shop By Concern pages are designed to make choosing a routine simpler by helping you find products based on the concerns that matter most to you.

No. Goodbye Wrinkles is designed for changing skin at every stage. While many of our formulas target concerns that can become more noticeable with age, such as fine lines, dehydration, dullness and loss of firmness, your routine should always be based on what your skin needs now.

Yes. Hormonal changes can affect hydration, firmness, sensitivity and overall skin comfort. We have products and routines focused on concerns that can become more noticeable during perimenopause and menopause.

Keep things simple. Start with gentle cleansing, hydration and barrier-supporting products, introduce new products gradually and patch test where appropriate.

Always check the full ingredient list if you know you are sensitive to particular ingredients.

More isn't always better. Introduce active products gradually and follow the directions for each formula.

If you're adding several active ingredients to your routine, introducing them one at a time can make it easier to see how your skin responds.

It depends on the product, your skin and the concern you're targeting. Improvements in hydration and comfort may be noticed relatively quickly, while visible changes in texture, tone or the appearance of fine lines generally require consistent use over time.

Absolutely not. We believe a good routine should focus on the right products rather than the most products.

Cleanse, target your main concerns, hydrate and protect your skin consistently.

Yes, particularly if you have sensitive or reactive skin. Apply a small amount to a discreet area first and follow the product directions. Discontinue use if significant irritation occurs.

Some skincare ingredients may not be suitable during pregnancy or breastfeeding. In particular, Vitamin A and retinoid-based products may require additional caution.

We recommend checking the complete ingredient list and speaking with your doctor or another appropriately qualified health professional before introducing active skincare while pregnant or breastfeeding.

Goodbye Wrinkles is focused on targeted, science-led skincare for changing skin.

Our approach is simple: purposeful formulas designed around real concerns such as fine lines, dryness, dullness, pigmentation, sensitivity and loss of firmness, without making skincare unnecessarily complicated.

It means we focus on purposeful ingredients selected for recognised skincare benefits rather than choosing ingredients simply because they're trending.

Our goal is straightforward: targeted formulas that support the needs of real, changing skin.

Yes. Goodbye Wrinkles is proudly Australian owned and focused on creating skincare for women at every stage of ageing.

Orders are generally dispatched on the next business day after your order is placed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

We use Australia Post for Australian deliveries. Available shipping services and the applicable postage cost are calculated at checkout based on your order and delivery location.

Yes. Australian orders sent through Australia Post include tracking. Your tracking information will be sent once your order has been dispatched.

Yes. Goodbye Wrinkles ships within Australia and to international destinations where shipping is available.

Available shipping services and applicable charges will be displayed at checkout.

Eligible unopened and unused products may be returned if you contact us within 14 days of receiving your order, provided the product remains unopened, unused, in saleable condition and any hygiene or tamper seal remains intact.

Opened or used skincare products generally cannot be returned for change of mind because of their personal-use and hygiene nature.

Contact us at hello@goodbyewrinkles.com.au with your order number, a description of the issue and photographs where relevant.

We'll help arrange the appropriate next step in accordance with your applicable consumer rights.

Start with our Shop By Concern pages to explore products based on what your skin needs.

If you still need help, contact us at hello@goodbyewrinkles.com.au .