Terms of service
Last updated: 22 August 2026
Welcome to Goodbye Wrinkles.
These Terms of Service (“Terms”) apply when you access goodbyewrinkles.com.au, purchase products from us or otherwise use our website.
By accessing our website or placing an order, you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable legislation.
1. About Goodbye Wrinkles
Goodbye Wrinkles is an Australian skincare brand offering cosmetic skincare products through our website and other authorised channels.
Legal Entity: Goodbye Wrinkles
2. Website Use
You agree to use our website lawfully and not to:
- Interfere with the operation or security of the website
- Attempt unauthorised access to systems or information
- Introduce malicious software
- Use the website for fraudulent purposes
- Copy or exploit website content without permission
- Misrepresent your identity when placing an order
We may restrict access to the website where reasonably necessary to protect our customers, systems or business.
3. Product Information
We make reasonable efforts to ensure product descriptions, images, ingredients, pricing and other information are accurate.
Packaging, ingredients and product appearance may occasionally change.
Colours displayed on screens may also differ slightly from the physical product.
Always read the product packaging, ingredient list, directions and warnings supplied with your product before use.
4. Skincare Information
Information provided on our website, social media, product pages, skincare guides, quizzes or other materials is provided for general cosmetic and educational purposes.
Our products and website information are not intended to diagnose, treat, cure or prevent a disease or medical condition.
If you have a medical condition, significant skin concern, allergy, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, seek advice from an appropriately qualified health professional.
Discontinue use if irritation occurs and seek appropriate advice where necessary.
5. Orders
When you place an order, you are making an offer to purchase the products in your cart.
An automated order confirmation does not necessarily constitute acceptance of the order.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
- A product is unavailable
- There has been an obvious pricing or website error
- Payment cannot be authorised
- We reasonably suspect fraudulent activity
- Shipping restrictions prevent us from fulfilling the order
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
6. Prices & Payments
Unless otherwise stated, prices displayed on our Australian website are in Australian dollars and include GST where applicable.
Available payment methods are displayed during checkout.
You must provide accurate payment and billing information.
7. Promotions & Discount Codes
Promotional offers may be subject to additional conditions.
Unless otherwise stated:
- Promotions cannot be combined
- Discount codes must be applied before checkout is completed
- Discounts cannot generally be retrospectively applied to completed orders
- Promotional offers may have commencement and expiry dates
- Some products may be excluded
Nothing in promotional terms affects rights available under Australian Consumer Law.
8. Shipping
Orders are shipped in accordance with our Shipping Policy.
You are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you discover an error. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.
9. Returns & Refunds
Returns, refunds and replacements are handled in accordance with our Refund & Returns Policy and the Australian Consumer Law.
Nothing in our Refund & Returns Policy limits rights you may have under the ACL.
10. Intellectual Property
Unless otherwise stated, content appearing on the Goodbye Wrinkles website—including branding, logos, graphics, photography, product names, text, videos and website content—is owned by or licensed to Goodbye Wrinkles.
Content must not be reproduced, distributed or commercially exploited without permission except where permitted by law.
11. Reviews & User Content
If you voluntarily submit a review, testimonial, photograph or other content for publication, you confirm that you have the right to provide that content.
Where you expressly authorise us to publish it, you grant us permission to display and reproduce the submitted content for the purposes communicated to you, subject to applicable law.
12. Limitation of Liability
To the maximum extent permitted by law, Goodbye Wrinkles is not liable for loss arising from misuse of a product, failure to follow directions or use contrary to product warnings.
However, nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
13. Governing Law
These Terms are governed by the laws applicable in Queensland, Australia, and applicable Commonwealth laws.
14. Changes to These Terms
We may update these Terms from time to time.
The version published on our website at the time of use will apply, subject to applicable law.
15. Contact Us
Questions about these Terms can be directed to:
Goodbye Wrinkles
Website: goodbyewrinkles.com.au
Email: hello@goodbyewrinkles.com.au